Abstract

With the increase of information technology, the use of e-banking products recently increases tremendously in Bangladesh. So, a study is conducted to determine the direct impact of information system quality on perceived bank performance and the also indirect impact of information system quality on perceived bank performance with e-banking product mediation. Under these circumstances, the value of information system quality, perceived bank performance and e-banking product outcome are measured with five points Likert scale, with 1 being the most strongly disagreed and 5 the most strongly agreed with the statement in a close ended survey questionnaire response from 240 respondents selected by purposefully sampling method in Chattogram city, Bangladesh. In the factor analysis, principal component analysis (PCA) method is developed to classify the data into three factor and validate with Cronbach’s alpha, convergent and discriminant value from collected questionnaire response in IBM SPSS Statistics 26. Based on the above classification, structure equation model (SEM) is developed in IBM SPSS AMOS 22 to identify the mediation effect of e-banking product in the information system quality on perceived bank performance and validate with model validity. The bank authority may increase the e-banking product, which will increase the information system quality on perceived bank performance. This research knowledge may be utilized in policy making and strategy formulation to increase the perceived bank performance, which lead to more profit in future.

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