Abstract

The purpose of this research is to find out how the implementation of E-Government, Masterplan Smart City, and the Smart City Program for public services in Klaten Regency. The research was carried out according to mixed quantitative research methods with qualitative research (Mixed quantitative and qualitative research methods). The population and sample selected in this study are the State Civil Apparatus and Stakeholders who are involved in the research variable activities that have been determined. The total population is 138 people and the sample after going through calculations using the Yamane and Isaac & Michael formulas is obtained by 104 people. The results showed that there were changes in the implementation of E-Government, the Smart City Masterplan, the Smar City Program and Public Services, in Klaten Regency as the impact of the implementation of e-government in Klaten Regency and there were desired and unwanted impacts, both positive and negative, from the implementation of e-Government. government in Klaten Regency

References:

1) Annisah. (2017). Usulan Perencanaan Smart City: Smart Governance Pemerintah Daerah Kabupaten Mukomuko. Jurnal Masyarakat Telematika dan Informasi, 8(1), 59-80.

2) Azman, T. (2015). Analisis Komitmen Organisasi, Kesiapan Sumber Daya Manusia, Infrastuktur Serta Sistem Informasi Dalam Menerapkan Standar Akuntansi Pemerintah Berbasis Akrual. Jurnal Sorot, 10(1), 131-142.

3) Bambang Sudaryana, 2017, Metode Penelitian ,CV. Deepublish. Jogyakarta

4) ----------------------------2017, Metde Penelitian Kuantitatif, CV Deepublish, Jogyakarta

5) ----------------------------2021, Metodologi Penetian Kuantitatif, Konsep dan Teori, CV. Deepublish, Jogyakarta

6) Bitjoli, B. E., Rindengan, Y. D., & Karouw, S. D. (2017). Analisa Kesiapan Kota Cerdas (Studi Kasus: Pemerintah Kota Manado). E-Journal Teknik Informatika, 12(1).

7) Baum, C., & Maio, A. D. (2000). Gartner’s Four Phases of EGovernment Model. Stamford: Gartner Group Inc.

8) Convelo, Cevilla G., (dkk), 1993, Pengantar Metode Penelitian, UI, Jakarta

9) Cresswell, John W. (2009: ) Research Design: Pendekatan Kualitatif, Kuantitatif, dan MIxed. http://unsla.uns.ac.id/pgsd/index.php?p=show_detail&id=1634

10) Eniyati, S., NS, R. C., Retnowati, Mulyani, S., & A.P, K. M. (2017). Perhitungan Tiingkat Kesiapan Implementasi Smart City Dalam Perspektif SMart Governance dengan Metode Fis Mamdani. Jurnal Dinamik, 22(1), 39-48.

11) Hasibuan, A., & Sulaiman, O. K. (2019). Smart City, Konsep Kota Cerdas Sebagai Alternatif Penyelesaian Masalah Perkotaan Kabupaten/Kota di Kota-Kota Besar Provinsi Sumatera Utara. Buletin Utama Teknik, 14(2), 127-135.

12) Insani, P. A. (2017). Mewujudkan Kota Responsif Melalui Smart City. PUBLISIA Jurnal Ilmu Administrasi Publik, 2(1), 25-31.

13) Kominfo. (2019, Oktober 14). Dipetik September 04, 2020, dari klatenkab.go,id: https://klatenkab.go.id/implementasi- klaten-smartcity-jangan- tinggalkanekonomi-umkm-2/.

14) Peraturan Menteri PAN RB Nomor 25 Tahun 2009 tentang Pelayanan Publik

15) Peraturan Daerah Kabuaten Klaten No. 52 Tahun 2020, tentang Masterplan Program Smart City Kabupaten Klaten

16) Sugiyono, (2018;). Metode Penelitian, PT, Alphabeta Bandung

17) Supangkat, (2020: 109)). Desain dan Pengembangan Smart City, PT. Alphabeta, Bandung

18) Tambouris et al ( 2019) , Karakteririk E. Government, PT. Gramedia , Jakarta